Frequently Asked Questions

Please have a look at the following FAQs before sending us a message.

How do I track my order?
If you have not received a tracking number via email it may be that you have selected a non-tracked economy service. For any queries on this please email our customer services who will be more than happy to help.
What is express delivery?
The Express Delivery option for the mainland UK only. Is a next-working-day service excluding weekends & provided orders are placed before 12 pm. We aim to dispatch all Express Delivery courier orders placed before 12 pm, on the same day.
I have not received an order confirmation email?
For any queries on this please email our customer services who will be more than happy to help.
Can I return a product?
Yes. If you would like to return a product, just post any unopened items back to us for a full refund.
Can I change my order?
Yes. if you wish to cancel your order or make amendments to your delivery details, please contact us, via email, as soon as possible to ensure we can make these changes before dispatch. We aim to dispatch all orders placed by 2.30 pm the same day.
When will my order be dispatched?
We aim to dispatch all orders placed by 2.30 pm the same day, our office opening times are Monday-Friday. Any orders placed on a Friday after 2.30 pm may not be dispatched until our warehouse reopens on Monday.
When will a product be back in stock?
You can register your email address to be notified when a product comes back into stock, you can do this by entering your email address on the product detail page.
Is VAT charged?
VAT is applied to and included in all our prices. The price you see on our website is the price you pay inclusive of VAT. Custom charges apply to Norway.
How do I request a new password?
Click the ‘Login/Register’ option at the top of our website. Under ‘Login’ select ‘Lost your password?’ Enter your email and click reset password. For any queries on this please email our customer services, who will be more than happy to help.
Why is my order status 'pending' when I log into my account?
If your order status when you log into your account says pending then your payment has not been received. If this is the case, please give our team a call on 03302200819.
Why does my order status say 'completed' on my account when I have not received it?
Your order status when you log into your account will say completed once your order has been processed on our system.