Frequently Asked Questions
Please have a look at the following FAQs before sending us a message.
VAT and import duty is all paid for UK and EU customers meaning there are no extra hidden charges. Customers in Norway will still be subject to the 350 NOK Customs Limit
Please see details of the last postage dates for Guaranteed Delivery before Christmas:
International standard - 16th November
InternationalTracked - 10th December
UK 48 - 18th December
UK 24 - 20th December
UK delivery is free for orders over £50. Orders under £50 are £1.95 for Royal Mail 48 and £2.95 for Royal Mail 24. Delivery to EU countries is priced depending on the weight of your order and your options are shown clearly on the basket and checkout pages.
We accept all the major credit and debit cards.
UK: 2-3 days for 2nd Class (Royal Mail 24). 1-2 days for 1st Class (Royal Mail 24). Europe: Anywhere between 3 and 14 days usually.
Yes, we send out full VAT invoices with all our orders.
If you were registered on our old site, those login details will not work on the new one. That is because they were securely encrypted which meant we were unable to transfer them over. Once you have placed your first order on the new website, you will be able to login to place future orders.
Orders placed on the old website will not be shown on the new one. As the login details were securely encrypted, we were unable to transfer across your old account. If you have a query regarding a previous purchase or anything relating to the old site, please use the contact form provided.
Send us an email/message
The best way to contact us is using the form below, this will allow us to direct your query to the right team member and come back to you as quickly as possible.
Address and phone details
6 Maclaren House
Telephone: 01377 253000
Registered in England and Wales: 10372543
VAT Number: GB 257335493